Poster session

Presentation Description:

The Learning and Study Skills Hub (LSSH) at Griffith University was established in 2025 to centralise a wide range of peer-led academic support programs within the Library. Bringing together one of Australia’s largest PASS programs, Study Support peer mentoring, targeted initiatives such as LANTITE exam preparation support and direct connections to library services, the Hub provides a single, accessible point of study support for all students.

This centralisation was the result of a significant organisational shift, moving programs that were previously dispersed across faculties into a library-led model. Yet, from the outset, the LSSH naturally developed an approach that genuinely put the student voice and idea of success at the core of establishing the Hub.

What has emerged is a coordinated framework that ensures all students have equitable access to high-quality support while peer leaders benefit from consistent training, mentoring and opportunities for professional growth.

The Hub introduced a 12–18 month establishment plan that has improved consistency, streamlined administrative processes and supported efficient practice without reducing service quality, even in the context of budget constraints. And at the centre of all this, the key element? A success statement for the Hub that was based on student and staff storytelling. As a group coming together to listen and sharing experiences, fears, moments of self-realisation along with watershed moments of what success looks like for students.

This forward-looking, pioneering spirit along with a little Library magic has allowed us to expand opportunities for role innovation and co-design. Hybrid positions have created new employment pathways, while co-design has been embedded as an ongoing principle across training, service delivery, and digital development. This approach ensures that services remain for student, with students with peer leaders actively involved in shaping both their own development and the support offered to the broader student body.

While equitably access is maintained, our collaborative nature has brought about partnering for targeted support opportunities. And 12 months in, this includes supporting LANTITE exam preparation with the School of Education. Looking ahead we have planned collaborative initiatives which include the development of an Aboriginal and Torres Strait Islander Yarning Circle Study Support model, co-design of a digital presence for the Hub and an enhanced marketing strategy highlighting real-life benefits and testimonials to improve visibility and build increased student engagement.

This presentation highlights the core student success tenet of the Hub, along with how this informs our structural and developmental strategies. Our key outcomes, achieved through student focused centralisation processes have begun to build quality, equity, and student engagement. It will be of particular interest to academic support practitioners, librarians, and higher education leaders considering how centralised, peer-led models can strengthen student success and institutional collaboration.